California Department of Corrections and Rehabilitation (CDCR) Practice Exam 2026 - Free CDCR Practice Questions and Study Guide

The role of the institution service unit (ISU) during an investigation primarily involves receiving and managing reports of inquiries related to investigations. This function is critical as it acts as a liaison between various departments and ensures that proper protocols are followed. The ISU is responsible for documenting and processing reports, which can include allegations of misconduct or other significant incidents within the institution. By centralizing this information, the ISU helps ensure that investigations can be conducted efficiently and that relevant information is readily available to those who need it.

In contrast, the need for employee training, support solely to the institution’s management, or providing legal counsel does not align with the primary responsibilities of the ISU during investigations. While training may be a necessary component of overall institutional operations to maintain standards, it is not the focus during an investigation. Similarly, providing legal counsel is typically handled by designated legal representatives rather than the ISU, and although support to management can be part of the ISU's broader functions, it does not encompass the specific role during investigations.